Introduction
At Elian Light, we are committed to delivering your photography equipment safely and on time. This Shipping Policy explains how we handle delivery of your orders.
Processing Time
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Timeframes
- Standard Delivery: 3–7 business days depending on your location.
- Remote Areas: Delivery may take up to 10 business days.
- All deliveries are made through trusted courier partners to ensure reliability.
Shipping Charges
- Standard shipping charges may apply and will be shown at checkout.
- Free shipping may be offered during special promotions or on orders above a specified amount (if applicable).
Cash on Delivery (COD)
- Since Elian Light only accepts Cash on Delivery (COD), please ensure that the exact payment is available at the time of delivery.
- The courier will collect the payment before handing over the order.
Order Tracking
- Once your order is shipped, you will receive an email or SMS with tracking details.
- You can use the tracking number to monitor your delivery status.
Delivery Delays
- While we strive to deliver within the mentioned timelines, delays may occur due to unforeseen circumstances such as courier delays, weather conditions, or high-demand periods.
- Elian Light will not be liable for delays caused by third-party courier services.
Undeliverable Packages
- If a package is returned due to incorrect address or failed delivery attempts, we will contact you to arrange reshipment. Additional shipping fees may apply.
Contact Us
For questions about shipping or to report delivery issues, please contact us at:
📧 [email protected]