Introduction
At Elian Light, we want you to be fully satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you are eligible for a return or refund under the terms below.

Eligibility for Returns

  • Returns must be requested within 7 days of delivery.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

  • Items damaged due to misuse or mishandling by the customer.
  • Products without original packaging or missing accessories.
  • Discounted or clearance items (unless defective).

Process for Returns

  1. Contact us at 📧 [email protected] within 7 days of delivery to request a return.
  2. Provide your order details and the reason for the return.
  3. Our team will review your request and provide instructions for returning the item.
  4. Once we receive and inspect the returned product, we will notify you about approval or rejection of the return.

Refund Policy

  • If approved, refunds will be processed within 10 business days after we receive the returned product.
  • Refunds will be issued in the original payment method.
  • Shipping costs are non-refundable. If a return is due to our error (defective/damaged item), we will cover the return shipping cost.

Exchanges

  • If you wish to exchange a defective or damaged product for the same item, please mention this in your return request.

Contact Us
If you have questions about our Return and Refund Policy, please reach us at:
📧 [email protected]